WHO SHOULD ATTEND
Individuals attending this
session are involved in one or more of the following areas:
-
Faculty
members who are interested in helping their students’
understanding of the material.
-
Faculty
assigned to manage technical staff or a combination of
technical and non-technical staff
-
Anyone
who interacts with students, technical staff, management
or vendors and wants to improve the interpersonal skills
necessary to communicate their knowledge to those around
them.
WHAT THE SESSION PROVIDES
Participants will learn why communication challenges often
exist between technical and non-technical individuals and
how they can adapt their behavioral styles to improve
interactions with one another to gain efficiencies and
results. The session provides the opportunity for a
participant to learn about oneself, others and the
importance of communication and interpersonal relationships
in achieving results and advancing their career.
WHAT PARTICIPANTS LEARN
After attending this
session, the participants will:
-
Identify the importance of communication and
interpersonal skills in today’s workplace
-
Understand their personal motivators and behavioral
style and how others may perceive them
-
Identify barriers that get in the way of optimal
communication and strategies for overcoming them
-
Develop
an action plan for improving relationships with others
who are crucial to them in achieving results
-
Influence and build relationships within and across
organizations

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OUTLINE
Unit 1:
OVERVIEW
-
Understanding the problem: Why don’t we play
well together?
-
Our ‘worlds’ are different
-
Why should we care? The impact on our
ability to get results and to get along with
others
Unit 2: UNDERSTANDING WHY THE DIFFERENCES
EXIST BETWEEN INDIVIDUALS
Unit 3: IDENTIFYING THE OPPORTUNITIES FOR
IMPROVED COMMUNICATIONS
-
Focus on the goal
-
Know your customer
-
Shared expectations
-
Adapting for success
Unit 4: PLANNING FOR OPTIMAL COMMUNICATIONS
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